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I know VirtualBank has monitored these comments in the past and answered here. This is important because they do not respond to questions submitted through the website. I am trying to find out the penalties if I were to break a 1 year or a 2 year CD early??? Your website makes it impossible to know before I have opened and funded an account??!!!
Jeff | Dec 26, 2018
I think it is 1% on 1-year CDs and 2% on anything between 1 and 4 years. Not great, but not the worst I have seen.
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Virtually impossible to deal with. They don't answer requests & cannot access account online. Florida branch extremely rude. Never do they send any info re current balance. Had extreme difficulty in setting up beneficiaries. Would never use this "bank" again . Avoid it @ your own risk. Had to go to Iberia Bank (the owner) to get any information or problem(s) resolved.
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Spartan website, not up to the competition, unpredictably inaccessible. Primitive e-messaging system accepts sent messages, but doesn't retain them. Doesn't matter actually since so far all ignored. CSR's willing, but information often unreliable. No weekend telephone support. Quick ACH, then annoying 3-day hold.
Uncomfortable, moving on. -
Had to apply three times to open an account. Have done a lot of online banking with little difficulty. The customer service at this bank is terrible. They subcontract to a phone bank to handle new aps!! Finally, got hold of an IT person, who confirmed many complaints. Said to contact him directly, if I needed assistance!
With the Fed increasing rates, there will be equal or better places to park your funds. -
Junk Bank! I processed my request to create account, they put two trial deposits, I did NOT get e-mail to verify new account or verify trial deposits. I called, talked, he said would send e-mail but nothing ever came through. Guess they don't care to get new accounts. Stay Away!!!!!
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Hello VirtualBank?
Dec 22, 2018 | | Replies 1