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I have always found them to be top notch!
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Everybody has access to the same ACH system. They can run the outbound transfers directly or they can sit on your money for a few days and make interest on the float. It may not be illegal, but it is poor business to do the latter. Synchrony does the latter and therefore I am moving my business elsewhere.
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I just spent over two hours trying to access my account! Like Jennifer c., I had to set up a new password because the site was updating. They told me to log out then back in again and it would update? Wrong, it asked me to start all over! After wasting two hours of my life, I called and closed my account! Synchrony stinks!
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Synchrony is the absolute worst. Today they refused to let me login until I had given them my social security number and date of birth (things I shouldn't need to give out online to confirm my identify when I have been a customer for years). Then, I got a message saying that they were upgrading so I needed to create a new password. Then, what seemed like 10 minutes to figure out their new and still stupider password rules. And, then when I finally got it done, there was no sign of my $250,000 in my account there, rather I was treated as a new customer setting up for the first time. I hope it isn't lost! Couldn't login again and couldn't get through on the phone. This bank still has GE's stamp all over it, and that is the stamp of defective and deficient crap. Avoid, avoid and avoid!
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Your bank was awful, nasty and incompetent on the phone. I have never experienced this level of unpleasant behavior in the US. Customers expect and demand to be treated differently. I am withdrawing my $250,000 and moving somewhere where it and I are treated respectfully.
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There account opening process was very fast and I was impressed by how helpful the rep was. I did try to change my password and that was a freak show. It shouldn't be that hard! What's the point of security if you can't get into your account because you forget it??
ChattaJuJu
Aug 29, 2016 |