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Synchrony Bank recently closed 3 of my accounts with them and this decision was completely unwarranted. I had two Guitar Center cards and one Levin Furniture card. I found out about this through a push notification with Credit Karma. I am more so concerned about the Levin account. I called into customer service and the first representative I spoke with was extremely rude. He told me a letter was sent to me and he read the text of that letter. He eventually hung up on me. The reasons for my closure is completely bogus. I understand I agreed to their terms and conditions upon opening the account, but that doesn't mean I can't dispute their decision. I called back in and spoke with a friendly rep who transferred me to a supervisor. The supervisor told me it is impossible to reinstate my account, although reading some of the other complaints on BBB it seems they did reinstate other accounts for people. She gave me the corporate address to which I mailed a letter. I also filed a
complaint through the chat system on their website. They sent me an email a few days letter with another letter that basically said the same thing as the first one. It was a do not reply email address so I couldn't send a response back. I have made every single payment on time for all 3 accounts that were closed, I had these accounts for years! It's no wonder why these guys have a 1.9 BBB rating. Closing your customers' accounts for bogus reasons is terrible customer service. I will consider my complaint resolved when all 3 of my closed accounts are re-opened. Until then, I will continue mailing letters and filing complaints with customer service. -
Impossible to deal with customer service. Impossible to change phone number, email, etc. Worst of all - they send letter of renewal AFTER expiration of new terms, and it's impossible to withdraw money. They advertise 24/7hours of service; in fact, they work five short days per week. The only plus - they usually have competitive rates.
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In terms of service, you cannot do anything online. On every other bank, you can message someone online and get a quick response. You need to call Synchrony and speak with someone in the Philippines. Nice folks, but I don't want them handling my banking info! To boot, you cannot turn off paper statements. Even the people in the Philippines cannot do that for you. Pick any other bank from this list and you'll be better off!
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I cannot overstate how incompetent Synchrony is. Even though I called multiple times before my CD was coming due to indicate that I didn't want it to autorenew, they autorenewed it. This could only have been changed by phone. It cannot be done online or by email. I was assured multiple times that it had been done, and now I am stuck with $250000 in a one year CD at 0.50%. This is a crime and an outrage.
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Very disappointed that I needed to call and deal with a CSR for 40 minutes in order to stop a CD from autorenewing. Every other major online bank enables this selection online and who on earth has 40 minutes to waste with this nonsense? Terrible customer service.
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Have accts with all major online banks and this is by far the worst. 4 days to make a transfer - factor that in and your rate is much lower than advertised. Plus, there is no ability to contact CSR through website which is terrrrrible. It really should not be listed as one of the majors on the site.
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What's to like? It is a terrible website that logs out when you hit the home button, an incompetent call center staff, no messaging - you must call, inability to get the instructions right on maturity of CDs, no flexibility with customers (the rules are the rules), etc. Avoid this crap.
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Unlike any other so-called "major" online bank, you cannot log in to stop a CD from rolling over automatically. You indicate that you do not want to roll it over by sending an email. You need to call. You need to speak to someone in the Philippines. You need to do this multiple times and it still doesn't work. You may be stuck for live in these things.
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Reading above reviews does not actually give one confidence to invest. These days I find a lot of companies have employees answering the phone, have either no knowledge or no interest in the questions they are asked It might be in your best interest and your clients to have trained employees. Train them and pay accordingly
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I called to make a transaction. The customer service rep had barely a clue so it took me 20 minutes. 5 days passed and the transaction hasn't been consummated. Tried calling again and they have no record of the first call. When I can muster up the energy to call and deal with this yet again, I will close the account. I also am with Citizens Access and Marcus and those are much less painful. Ally was about the same.
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I had a large tax payment (thanks to the Trump fucktard) and had prepared to cover it with a CD maturing at the end of March. I set up an electronic transfer from Synchrony to Wells Fargo to cover the payment on March 28 and I set up the tax payment for April 1. Synchrony didn't even transfer the money until today (April 5). They made over eight days on the float and caused me to be overdrawn at Wells Fargo, incurring hundreds of dollars in penalties. And, I was a Platinum client!
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Through the years, I've had accounts with all of the biggies listed here and some of the smaller ones. Synchrony is the worst I have experienced (Barclays, Ally and Marcus are the best). It isn't just one transgression - it is ridiculous transfer delays (i.e., lost interest), fees for nothing and a completely absurd website. And, then now they aren't even competitive.
mcriss
Oct 23, 2023