Westmark Credit Union

I would really love to be a fan. I really would. I know people who work at Westmark CU, whom I very much like and respect; and I like to support locally-owned businesses. But this latest debacle confirms the previous poor opinion I had of Westmark. Bottom line is that I am out of patience and time.

I have spent literally hours on the phone trying to get an answer to a straightforward question: how is a payment to a car loan applied when there is a late fee involved? Without exception, I get a different answer depending on who I talk to (teller, supervisor, branch manager, person the legal department) and so far, all answers are devoid of logic and the math doesn't work.

It appears personnel training is poor, and there is lack of consistency in applying policy. It is maddening to continually get different answers. The upshot of all this is that the customer gets blamed for "not understanding" and no reasonable/rational answers are forthcoming.

As an aside, I waited a week to get information that was promised to be sent via email and snail mail. As it turns out, the information (sensitive in nature) was sent to the wrong email address (huge security concern) after that email address was twice confirmed, and NOT mailed via snail mail as promised. Was there an apology? NOPE.

Based on these experiences, I cannot recommend Westmark CU.

Why is swift code of Westmark to receive international wire