Jsc Federal Credit Union

Earlier this year just before the pandemic I was involved in a vehicular accident that resulted in me losing my car in total loss. Following the trend of how 2020 has gone, my hours for work were cut do to the growing effects of the pandemic. Naturally like many others at the beginning of the pandemic, I did not know what was in store for the months to come. As a result, I was forced to spend my money wisely as I was unsure if I would even have a job in the coming months. Thankfully, JSC provided use with a furlough to help use through these trying times. Although I am truly thankful for what they were able to do for use I some how left in a bitter distant from how they handled the situation. THEY REPORTED MY MISSED PAYMENT ON MY CREDIT ACCOUNT DURING THE PEAK OF THE PANDEMIC AFTER I CALLED MULTIPLE TIMES TO DISCUSS MY SITUATION. Granted I am a 25 year old student who puts him self through nursing school and is only able to work a few days a week do to the course load. With that being said, you can only imagine what happens too my bank account when your already working short hours and then those hours get cut during a pandemic.!!! As I talked to the representatives it felt as if they were proud to enforce these penalties as they sit at their full time essential jobs that did not experience any kinds of hard ship during this pandemic. Whats crazy is, that they preach that credit unions are supposed to be more understanding then larger corporations but from my experience they are just the same. You will honestly be better off financing through a bigger bank because they are are a lot easier to access through apps, access, and they will probably treat you a little better. Even after my account was payed in full after the total lost they refused to remove the recent late payment that was applied to my account do to the extenuating circumstances.Im so happy that majority of the individuals subjecting others to this financial hardship are so comfortable with how they treat people. Ill be sure to remember this after I graduate and financial situation has improved. Thanks for nothing.