Italo-american Credit Union Reviews (11)

Can not cash a check at the branch on Chenal, because I did not have an appointment for the lobby. Could not use the Window service, it closes at 2pm on a Friday. I have a business account and am finding it very difficult to bank at this establishment. Will not even mention the online banking error caused by a bank employee that took more work to correct than it is worth. Hate it, try to bank local, but this is nuts.

I wasted 30 minutes jumping through all their hoops trying to open an account online, only to get near the end and have a message, "Oops, something happened. Try again." I called their toll free line and had to wait too long. The lady said, "I will send you an email and you can continue. You won't lose any of your data." I tried it; it wouldn't let me access my data. I called again. This time another lady said, "It doesn't save your data. You have to start over." There are too many banks who want our business; we don't have to put up with crap like this. Don't waste your time.

Good down home bank. I have been banking with Bank OZK for 9+ years and have never had any problems. Service is prompt, personal and pleasant. I have had several CDs with them and all were exactly as expected. I also bank online with them and whenever I have had a question or problem they can alway answer or handle the problem. I highly recommend Bank OZK. My branch is in Lonsdale, AR, near Hot Springs, AR. I plan to continue to hold my checking and savings accounts there. In the current economy, CDs are not very competitive there, however.

HORRIBLE! First time I went to Bank to talk about opening CD of a fairly significant amount, their doors were locked in the middle of the day. Someone came to the door and said they were in a meeting but could talk to me. Was fairly pleased with how things went. I went back to Ozk after going to my bank to get a cashier's check. No other customers were in the bank or the drivethrough. The teller said she would ask the banker if she could meet with me. Said she could help me if I could wait 10 - 15 minutes as she was helping another customer. After 15 minutes, and seeing the banker working on her computer in an empty office, I walked over to verify she was not with a customer and not on the phone. She came out and asked if I was going to open the CD today; I told her I might but had some questions. She said if I was going to open it today she had a few minutes, if not it would be about 10 - 15 minutes. She went back to her computer work. Another women walked into her office and I could here her helping her with whatever she was working on. I asked if someone could help me and was very rudely told she would be with me in a little bit. I ran! Guess they didn't have time to help their one customer.

Run for them hills and quickly too I might add if you want to keep more of your money than you put in their process for any length of time. If they can run a automatic payment to come out of my account even though I didn't have enough money in my account to take the payment out and causing my account to be overdrawn and God only knows what kind of amount that will be either way it's going to cause my next month's disability check to send me right back to overdrawn for it too. Who knows how long it will take to get my head above water. But they don't think that my debit card has taken out of my account 3 pages of dates, times and locations that almost 1000 dollars within less than 18 hour stretch ending in the very early morning hours? They should have gotten in a vehicle and driven to my house with the red flags waving or something other than that. My debt card has been declined before when I went to the store and they didn't mind embarrassing me to death when they declined it so why did one payment work and go through and the other one didn't. I'll let you know why they got to make some money off me too by letting that go through but they didn't have anything to gain by shutting down the payment that I will pay big and be in a bad place trying to get by and above water. And they've even said to change banks I'd have to have enough money in my account to cover my payments for 2 months. Guess that'll work living on my disability income wrong and wouldn't even let me raise the amount that I could take out of the atm so I don't have to pay someone to take me to the bank when my check deposits so who's money is that in the account with all my information on it? I hate this bank. And they keep going down hill because I'm usually one of those people who keeps giving people too many chances rather than stop looking for good when you already have enough proof it's not good and never will be. You are not the original owner that opened The Bank of the Carolinas are you? Can't be the same ones who did. They were good people who took care of their customers. Got to get some ducks in a row and rowing away from here asap.

Customer service is horrible with this bank. Beware!

Had difficulty finding a phone number for the local branch and when i finallly was able to speak with someone, they knew nothing about a 9 month IRA CD @ 2.00%

Every time I try to go to https://www.bankozk.com, I am unable to pull up personal banking and login to check my accounts. This is very frustrating to the point that I may have to change banks.

as of 1/27/17 this rate is still available in Ocala, FL

This rate is no longer available. Spoke with rep on 9/23/2016

Colleyville Texas Branch