Eagle Credit Union Reviews (3)

My wife and I wanted to purchase a tractor for 25000.00. The equipment company sent us to Anstaff Bank for financing and instructed us to speak with Bailey Booperhamer. When we walked in, he immediately said, "Before we go any further, I want you to know that you're going to have to put down 7000.00". He didn't run our credit or even let us fill out an application. We quickly realized that he didn't like us and did not want our business, so we thanked him for not wasting our time and left. From the parking lot, we called the credit union where our vehicles are financed and they were happy to finance us with 2500.00 down and a lower than expected interest rate. Our credit scores are near 800 so Bailey costed his institution a good account today and more in the future because I am telling this story everywhere I go. Bailey needs to be fired for his unprofessional and discriminatory behavior.

Perhaps when the bank was young and needed a start they mite have cared about people but that is not the case now, I myself have been with the bank over 20 years and strongly recommend putting your money in a sock drawer or inside your bible, I have had three loans with the bank of a anstaff and have never been late on payments or failed to make any payments or default on any loans but when I wanted to buy a used pickup truck for $6000 dolars the bank of Anstaff wanted not 1 but 2 Two deeds to property and the title to the truck I wanted to buy, my home has a 3500 square foot shop sitting on 5 acres of highway frontage along with a two bedroom two bathroom home and a new well valued 12 years ago without the home built for $180,000 dolars But it does not stop there the Bank also needed to tell me how I could spend the money, three times the loan officer told me his job and only job was to protect the bank

Anstaff Bank has to be the absolute worst bank I have ever used. I opened an account with them to have a secondary checking account that I could use as a source for other funds in case my main bank was off-line or my cash flow was interrupted, or if any other issue came up, I kept around 1000.00 "emergency" cash in this checking account. I was in the market to refinance my home and talked to the people here and was told to bring in my tax documents to see what loan products I would qualify for, I made all the copies of my tax documents, etc., brought them in to the bank and was told I would hear from someone the next week. Two months went by with no word whatsoever from any Anstaff bank personnel. I Requested they destroy my tax documents as I was interested in a different bank's offer and was frankly upset that they just left me in the dust and never contacted me at all. The next problem I had with this bank is the fact that if you do not log into your on-line account for 90 days, they disable your on-line account. You are unable to access your account until you call, wait on hold, and find a person that is capable of reestablishing your online account, this was a challenge for the lady I talked to. the next issue this bank does to it's customers is, if you do not use your debit card for a period of time, it too is disabled. No notice, no letter, no email, the only way you will know is if you attempt to use the debit card and it is rejected for an "unknown" reason. I went to the account on line and attempted to use the form mail on their web site to ask why my card was not working, filled out the form, submitted the "Contact Us" email, a few minutes later, I got an email back. The attempt to send email to them was rejected by their server. The email bounced. They do not even have the brains to administer an email system. Again you have to contact the bank, and find a person that has the authority, and required intelligence level to reset your debit card to being active again.
I have had this happen to me twice in the few years I was a customer at this nightmare of a bank. Recently I noticed again that my Debit card had expired, by looking at it this time, and called them to find out why I was not issued a new card, after 3 calls and 3 different answers as to what happened to my new card, a 4th call revealed that, again, the card was cancelled because I had not used it for 90 days, and they don't renew cancelled cards. For the second time. This is just unacceptable to me, No notice, no alerts, no email (attempted to use the online email contact us form and yet again, 2 years later, it bounced back to me with some error in the Anstaff Email system, This is beyond pathetic for a bank, ANY bank. Called them today, and told them I have decided to close my account, and take my $998.99 elsewhere for safe keeping.. Since I have ZERO access to my money at this bank. Be warned, this is NOT the bank you want to use for any banking service, believe me, they DO NOT CARE AT ALL about their customers.