Department Of Commerce Reviews (2)

Agree with Jaben to stay away from docfcu. They don't appreciate loyal members and easily turn down any requests after a delayed response. I have closed my accounts and moved my funds to better institutions with 24x7 customer service and peace of mind.

Refused to waive penalties when I asked to move my CD into another 5 year CD in their institution prior to maturity, rather than withdrawing and placing in another bank. It took me several weeks to get a response to this question because I had to 1st start with a customer account rep and then ask someone higher up.

Other banks and credit unions waive fees if you keep the money in their bank, so I would stay away from this credit union if you want real customer service. They don't value anyone's patronage.