577 Dudley Rd
Edgewood, KY 41017
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Reviewed by Andrew Larison | February 26, 2022 |
We will be closing our accounts with Cove Federal Credit Union and will bank elsewhere.
What the employees at the 577 Dudley Rd location don’t seem to understand is that banks are a dime a dozen, my girlfriend and I value exceptional customer service and that is NOT what you will receive at Cove.
This past week we had a massive home renovation completed which will cost $19,000. Over the course of three separate visits we were met with unhelpful, and downright rude tellers, who provided us with misleading and incorrect information.
A teller, who refused to provide her name, (an older white woman with a short blonde haircut and a nasty attitude, you’ll know her when you see her) provided some of the worst customer service I have ever experienced within a financial institution. She is apparently either lacking in knowledge or poorly trained, possibly both, but I feel that this speaks volumes for the entire branch, who they choose to hire, and how they prefer to conduct business.
She was unaware of the upper spending limits that are often placed on debit cards when we asked her to temporarily remove the limit so that our $19,000 invoice could be paid.
When we asked her to make a note on the account that this was in fact going to be a legitimate transaction she said, “The money is in the account, if it’s from a business it should go through.” Yet that is why we were in the branch, to ensure that it WOULD go through. Many times in the past I have had accounts temporarily frozen as banks flag large transactions for potential fraud. Apparently the fraud protection at Cove is nearly nonexistent if they are willing to regularly let large transactions like that go through with no questions asked.
After calling a different representative, Misty, we were told that there were indeed upper limits on debit card transactions and that there was no way that a charge that large would not be flagged and that we would be unable to use our debit card for that purchase. This was news to the nameless rude teller who said, “Well you never said that you were trying to use your debit card.”
At no point during our visit to this branch were we asked HOW we intended to proceed with this transaction, we were just given the runaround and left with little assurance that Cove would allow us to pay our bill without flagging the transaction despite us visiting the branch multiple times in an effort to be able to access our money as necessary.
Upon requesting a cashiers check for the full amount the teller was so incompetent that she filled it out incorrectly, going so far as to misspell my girlfriend’s name EVEN AFTER WE HAD WRITTEN IT DOWN FOR HER.
I get that it doesn’t take a rocket scientist to be a bank teller, but you should at least give a fuck.
This particular account with Cove FCU has been open for 10 YEARS, and this experience has left such a bad taste in our mouths that we will be emptying and closing our accounts within the week.
It is Saturday, Feb 26, 2022. We will be opening an account elsewhere on Monday.
This woman was so bad at her job, so rude, and so unhelpful that we will NEVER choose to do business with Cove Federal Credit Union ever again. This reflects poorly on the entire branch, branch management, and executive decision-making.
The carelessness and piss-poor service of a single employee has cost Cove the entirety of our business.
Save yourself the hassle, DO NOT LET COVE HANDLE YOUR MONEY!
Cove is an NCUA insured institution located in Edgewood, KY. It was founded in 1970 and has approximately $77.74 millions in assets.
NCUA Insured | Yes / Federally Chartered |
Charter Number # | # 19879 |
Date Established | 1970 |
Assets | $77.74 million |
Loans | $55.99 million |
Deposits | $64.60 million |
Capital | $12.02 million |
Your Current Location: Idaho, ID 10007
Savings and Money Market Rates (Share Account Rates) | APY | MIN | MAX | |
---|---|---|---|---|
Savings
|
0.15% | $2,500 | $4,999 |
Learn More
|
CD Rates (Share Certificate Rates) | APY | MIN | MAX | |
---|---|---|---|---|
6 Mo CD
|
0.50% | $10,000 | $14,999 |
Learn More
|
6 Mo CD
|
0.50% | $100,000 | $199,999 |
Learn More
|
12 Mo CD
|
0.75% | $10,000 | $14,999 |
Learn More
|
12 Mo CD
|
0.75% | $100,000 | $199,999 |
Learn More
|
18 Mo CD
|
0.85% | $10,000 | $14,999 |
Learn More
|
18 Mo CD
|
0.85% | $100,000 | $199,999 |
Learn More
|
24 Mo CD
|
1.00% | $10,000 | $14,999 |
Learn More
|
24 Mo CD
|
1.00% | $100,000 | $199,999 |
Learn More
|
30 Mo CD
|
1.10% | $10,000 | $14,999 |
Learn More
|
30 Mo CD
|
1.10% | $100,000 | $199,999 |
Learn More
|
36 Mo CD
|
1.20% | $10,000 | $14,999 |
Learn More
|
36 Mo CD
|
1.20% | $100,000 | $199,999 |
Learn More
|
48 Mo CD
|
1.25% | $10,000 | $14,999 |
Learn More
|
48 Mo CD
|
1.25% | $100,000 | $199,999 |
Learn More
|
60 Mo CD
|
1.40% | $10,000 | $14,999 |
Learn More
|
60 Mo CD
|
1.40% | $100,000 | $199,999 |
Learn More
|
Int Checking Rates | APY | MIN | MAX | |
---|---|---|---|---|
Int Ckg
|
0.10% | $2,500 | $3,499 | Learn More |
Your Current Location: Idaho, ID 10007
There are currently no loan rates available for Cove
Please contact the bank for questions about their loan products. In the meantime you may wish to consider these offerings:
Lender | APR | Rate (%) | Points | Fees | Monthly Payment |
Learn More |
---|---|---|---|---|---|---|
NMLS ID: 118653 License#: MBL-8245 |
6.692% | 6.624% | 0.75 | $2,262 | $2,049 | Learn More |
NMLS ID: 1025894 |
6.976% | 6.875% | 0.75 | $3,295 | $2,103 | Learn More |
NMLS ID: 3030 |
7.200% | 7.125% | 0.75 | $2,400 | $2,156 | Learn More |
NMLS ID: 399801 |
Learn More |
Lender | APR (%)? | Monthly Payment? | Learn More |
---|
Note to Cove
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Below are Cove branches and locations in your neighborhood. Input a different zip code to find branches and locations for any neighborhood in the United States.
Your Location:
Middleton,Idaho
COVE is encouraged to provide us with this information. When we receive this information from the credit union, we will provide it here.
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The following ratios and data are available to help you better understand the financial condition of Cove. The data is provided by the NCUA. All credit unions on BestCashCow, except those specified as not NCUA-insured in the overview section above, are NCUA-insured. Depositors should be careful to remain within NCUA insurance limits.
Cove | U.S. Average |
---|---|
4.16% | 5.83 |
The Texas Ratio compares the amount of loans at risk and assets repossessed with the amount a credit union has on hand to cover any losses. The closer the Texas Ratio is to 1-to-1 or 100%, the less capital and reserves a credit union has to absorb its loan losses.
As of June 30, 2024, Cove had $511,879 in non-current loans and $7,997 in owned assets. To cover these potential losses it had $12,021,374 in net worth and $470,126 in loans loss reserves. That gives it a Texas Ratio of 4.16%.
Cove | U.S. Average |
---|---|
15.43% | 13.93% |
Cove FCU has a net worth of 15.43% versus the BestCashCow average of 13.93. Net worth measures how much total assets exceed total liabilities. The higher the net worth number the more secure a credit union is considered.
Customer Reviews for Cove
Andrew Larison
February 26, 2022 |
We will be closing our accounts with Cove Federal Credit Union and will bank elsewhere.
What the employees at the 577 Dudley Rd location don’t seem to understand is that banks are a dime a dozen, my girlfriend and I value exceptional customer service and that is NOT what you will receive at Cove.
This past week we had a massive home renovation completed which will cost $19,000. Over the course of three separate visits we were met with unhelpful, and downright rude tellers, who provided us with misleading and incorrect information.
A teller, who refused to provide her name, (an older white woman with a short blonde haircut and a nasty attitude, you’ll know her when you see her) provided some of the worst customer service I have ever experienced within a financial institution. She is apparently either lacking in knowledge or poorly trained, possibly both, but I feel that this speaks volumes for the entire branch, who they choose to hire, and how they prefer to conduct business.
She was unaware of the upper spending limits that are often placed on debit cards when we asked her to temporarily remove the limit so that our $19,000 invoice could be paid.
When we asked her to make a note on the account that this was in fact going to be a legitimate transaction she said, “The money is in the account, if it’s from a business it should go through.” Yet that is why we were in the branch, to ensure that it WOULD go through. Many times in the past I have had accounts temporarily frozen as banks flag large transactions for potential fraud. Apparently the fraud protection at Cove is nearly nonexistent if they are willing to regularly let large transactions like that go through with no questions asked.
After calling a different representative, Misty, we were told that there were indeed upper limits on debit card transactions and that there was no way that a charge that large would not be flagged and that we would be unable to use our debit card for that purchase. This was news to the nameless rude teller who said, “Well you never said that you were trying to use your debit card.”
At no point during our visit to this branch were we asked HOW we intended to proceed with this transaction, we were just given the runaround and left with little assurance that Cove would allow us to pay our bill without flagging the transaction despite us visiting the branch multiple times in an effort to be able to access our money as necessary.
Upon requesting a cashiers check for the full amount the teller was so incompetent that she filled it out incorrectly, going so far as to misspell my girlfriend’s name EVEN AFTER WE HAD WRITTEN IT DOWN FOR HER.
I get that it doesn’t take a rocket scientist to be a bank teller, but you should at least give a fuck.
This particular account with Cove FCU has been open for 10 YEARS, and this experience has left such a bad taste in our mouths that we will be emptying and closing our accounts within the week.
It is Saturday, Feb 26, 2022. We will be opening an account elsewhere on Monday.
This woman was so bad at her job, so rude, and so unhelpful that we will NEVER choose to do business with Cove Federal Credit Union ever again. This reflects poorly on the entire branch, branch management, and executive decision-making.
The carelessness and piss-poor service of a single employee has cost Cove the entirety of our business.
Save yourself the hassle, DO NOT LET COVE HANDLE YOUR MONEY!
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