Topside Credit Union - Nationwide Branches

Dawncoop | Feb 21, 2023

I chose NSWFCU ( now Topside) for a personal account in 2012 as a school social worker in King George County. I again chose NSWFCU for a business account in 2017 when I opened up a private practice to provide affordable mental health care in the community. I did this to support local businesses. However, this credit union will not protect me as a customer and part of the community. There was a death in our family this month, and I took time off to take care of the cremation, etc. My account was low and went into the negative due to electronic charges that I was unaware of. I was charged $32 for attempted charges as low as $5, and Topside continued to allow charges even though the account was negative. I have over $400 in NSF fees this month from unauthorized electronic debits attempted multiple times. I have not written bad checks that have bounced or taken advantage of Topside. Topside ( formerly NSWFCU) has denied my request to stop charges and only allow deposits. I have only been told that there is nothing that they can do while my account is in the negative. Like most Americans, $400 is a significant amount. This situation has led to other essential bills being unpaid. I am disappointed that a credit union in our community will hang people out to dry in a difficult time only to make profits. I would encourage community members and small business owners to reconsider their relationship with Topside FCU since they do not adhere to the values that keep our families safe and thriving. Dawn Cooperstein LCSW (formerly Weisenberger )