Tidemark Credit Union - Nationwide Branches

KC | Sep 7, 2023

I recently had the pleasure of dealing with Tidemark, and I must say, my experience was nothing short of exemplary. I was met with a level of professionalism and customer service that I haven't seen in a long time from Stacey, Crystal, and Rene, which truly made the entire process smooth and easy. Their team offered extensive guidance every step of the way, ensuring that I understood each procedure, each term, and its implication. They turned what can often be an arduous journey into a stress-free experience. Their level of organization and communication were commendable, helping me navigate the financial waters with confidence and ease. I would wholeheartedly recommend them to anyone seeking an unmatched banking experience. Regardless of whether you're a seasoned investor or a first-time account holder, Tidemark will welcome you with open arms and guide you with expert hands. A 5-star experience through and through!

Beach Lady | Jan 18, 2022

This bank reversed a chargeback after I was scammed for an online purchase. I was shopping at a legitimate online retailer, Cato Fashions, and was redirected to another website that was posing as Cato. They stole images from various websites, including CATO, and before you know it I ended up purchasing items from this unknown website, located in China. It took over a month to receive the merchandise, and I could not return it because there was no customer service number, no valid return address on the package, no packing slip or notification that the package had been delivered, nothing. Not even any tags on the garments! I was charged $116.42 for poor quality clothing, all different sizes, that was so badly made that I could not even try one garment on due to its legs being sewn together. They looked like cheap, thin polyester pajamas, not leggings with matching tunics. It was a package of junk. I had no choice since I could not contact them but to dispute the charge with Tidemark FCU while they investigated. They reversed the chargeback stating that I received all items as pictured (not true), and that the return policy was only 15 days. Well, how can you return something that took a month to arrive? I tried (3 emails) to contact the "company" Western Tags, but nobody ever responded back. After a Google search, I found others who have also been scammed by this unscrupulous company. Now Tidemark won't respond to me, and they are supposed to be member advocates. We would like our money back. We are in the process of closing our accounts and have liquidated most of our assets in this credit union. We have had other problems with their bank cards not working, etc., but this issue is just so unfair.

Beach Lady | Jan 18, 2022

This bank reversed a chargeback after I was scammed for an online purchase. I was shopping at a legitimate online retailer, Cato Fashions, and was redirected to another website that was posing as Cato. They stole images from various websites, including CATO, and before you know it I ended up purchasing items from this unknown website, located in China. It took over a month to receive the merchandise, and I could not return it because there was no customer service number, no valid return address on the package, no packing slip or notification that the package had been delivered, nothing. Not even any tags on the garments! I was charged $116.42 for poor quality clothing, all different sizes, that was so badly made that I could not even try one garment on due to its legs being sewn together. They looked like cheap, thin polyester pajamas, not leggings with matching tunics. It was a package of junk. I had no choice since I could not contact them but to dispute the charge with Tidemark FCU while they investigated. They reversed the chargeback stating that I received all items as pictured (not true), and that the return policy was only 15 days. Well, how can you return something that took a month to arrive? I tried (3 emails) to contact the "company" Western Tags, but nobody ever responded back. After a Google search, I found others who have also been scammed by this unscrupulous company. Now Tidemark won't respond to me, and they are supposed to be member advocates. We would like our money back. We are in the process of closing our accounts and have liquidated most of our assets in this credit union. We have had other problems with their bank cards not working, etc., but this issue is just so unfair.