Glacier Hills Credit Union - Nationwide Branches

Lyn | Jul 19, 2020

Until they started this "transition" we loved this CU! Have had accounts here for at least 10 years. Now, we cannot get into an estate account to move some money and from our personal account now know that they are going to charge an overdraft fee. We are summit members and in the past money is just moved to checking from savings to cover. If we were informed of this somewhere I am not aware of it. Have been calling there for 3 days and getting nowhere. Yesterday we went to the drive up and supposedly got the info needed to get into the estate account. Nope! Didn't work. So calling this morning and I am first in line! WOW! may finally get in. On hold listening to the music, ads, and I am still first in line. After 10 minutes get told mailbox is full and disconnected! Called back and then am 7th in line. This transition was definitely not well planned. Am now able to get into both accounts. We used to be able to EASILY move money from checking or savings into our credit card account to pay the bill. I have now paid, or so I thought, 2 charges. One was on Saturday so think = THINK - that may show up as paid on Monday. The other one was from Thursday and does not show as paid. Now I don't know if I should try to pay those charges again, or wait and see what happens, or try to get through to them again tomorrow. Seriously if you are considering opening as account here, wait at least a month until they have the "bugs" worked out of their new, better, and for our benefit system. I have yet to see that at all!