Wayne Bank Reviews (1)
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I have been with Wayne Bank for almost 3 years after moving all of my accounts from Hells Fargo.
Since then, I have had so many problems with depositing checks with my iPhone. (phone upgraded twice since I opened the account, so it is NOT the phone)
Sometimes the checks go through without a problem, but very often I get the message that “the endorsement could not be found” and I should retake. Sometimes I have to retake the pictures 12-20 times over the course of a few days before the check is accepted.
I generally use a dark background, and my endorsement stamp has 5 lines of VERY dark black ink, but the app still says it cannot “see” the endorsement. That is insane.
Sometimes I have to change to a neutral or white background to get the check to be accepted, but even that has not always worked, and I have had times when I received an email saying the check was rejected and I need to use a dark background.
Eventually, I wind up driving to the bank.
I have called customer service several times, and they always run through the same questions, but there is never any solution. They seem dumbfounded, which I believe they are.
Can you please give me suggestions or admit your system is screwed up.
I am about to change banks again over this issue.
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