1 Norterra Dr
Phoenix, AZ 85085
See all branch locations →
ACH 314074269
Phone 800 531 8722
Reviewed by RYAN S | November 28, 2022 |
While USAA was at one point a great option for all your banking needs, the service has deteriorated so much that I'm currently in the process of changing banks after more than 2 decades. The final straw was on November 23rd, 2022, the day before Thanksgiving. On the 22nd of November I deposited two checks written to me by a family member, but woke up on the 23rd to find my account was locked. I called in to see what the issue was and was told by the clerk, quite rudely, that my deposits were suspicious. While I understand the need to hold the funds at times to verify funds are available, I do not understand nor appreciate being laughed at by the bank clerk who attempted to ridicule me. After being admonished by the clerk, she said my online account would be reinstated. Of course, it was not, so I was forced to call in yet again to reinstate access to the bank through my smart phone. On Friday, the 24th of November, I called in to make a complaint about my experience. The person I spoke to this time made excuses for why the first clerk was so rude, yet didn't bother to ask who I had spoken to or when this discussion had happened.
USAA no longer cares. I believe poor leadership from those at the top have ruined the organization. As a disabled Army veteran, I used to be able to rely on USAA to treat me with dignity and respect, but sadly this is no longer the case. It's sad, as their insurance products are wonderful, but banking here is far more trouble than it's worth.
USAA Federal Savings Bank is an FDIC insured institution located in Phoenix, AZ. It was founded in 1983 and has approximately $111.71 billion in assets.
FDIC Insured | Yes |
FDIC Certificate | # 32188 |
Date Established | 1983 |
Assets | $ 111.71 billion |
Loans | $ 42.75 billion |
Deposits | $ 98.09 billion |
Capital | $ 3.72 billion |
For a more detailed analysis of USAA Federal Savings Bank's financial condition and a description of what these numbers mean, please visit the Financial Details section on the Analysis page.
Your Current Location: Ohio, OH 43085
Savings and Money Market Rates | APY | MIN | MAX | |
---|---|---|---|---|
USAA Savings
|
0.01% | $1 | - |
Learn More
|
USAA Performance First
|
1.10% | $500,000 | - |
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|
CD Rates | APY | MIN | MAX | |
---|---|---|---|---|
6 Month CD
|
2.50% | $1,000 | - |
Learn More
|
9 Month CD
|
2.25% | $1,000 | - |
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|
12 Month CD
|
2.05% | $1,000 | - |
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|
18 Month CD
|
1.80% | $1,000 | - |
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|
24 Month CD
|
1.65% | $1,000 | - |
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|
36 Month CD
|
1.55% | $1,000 | - |
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|
48 Month CD
|
1.50% | $1,000 | - |
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|
60 Month CD
|
1.50% | $1,000 | - |
Learn More
|
Int Checking Rates | APY | MIN | MAX | |
---|---|---|---|---|
USAA Classic Checking
|
0.01% | $1,000 | - | Learn More |
Online Savings Rates | APY | MIN | MAX | |
---|---|---|---|---|
USAA Savings
|
0.01% | $10,000 | - |
Learn More
|
USAA Performance First
|
1.45% | $1,000,000 | - |
Learn More
|
Online CD Rates | APY | MIN | MAX | |
---|---|---|---|---|
9 Month CD
|
3.20% | $1,000 | - |
Learn More
|
12 Mo CD 1K
|
3.00% | $1,000 | - |
Learn More
|
18 Mo CD
|
2.80% | $1,000 | - |
Learn More
|
24 Mo CD
|
2.60% | $1,000 | - |
Learn More
|
36 Mo CD
|
2.55% | $1,000 | - |
Learn More
|
48 Mo CD 1K
|
2.50% | $1,000 | - |
Learn More
|
60 Mo CD 1K
|
2.50% | $1,000 | - |
Learn More
|
Checking Rates | APY | MIN | FEE | |
---|---|---|---|---|
Classic Checking | 0.01% | $0 | $0.00 | Learn More |
Your Current Location: Ohio, OH 43085
There are currently no loan rates available for USAA Federal Savings Bank
Please contact the bank for questions about their loan products. In the meantime you may wish to consider these offerings:
Lender | APR | Rate (%) | Monthly Payment |
Learn More |
---|---|---|---|---|
NMLS ID: 1835285 |
6.344% |
6.250% 0.50 points $3,203 fees |
$1,971 | Learn More |
NMLS ID: 66247 |
6.465% |
6.375% 1.00 points $3,034 fees |
$1,997 | Learn More |
NMLS ID: 2578474 |
6.482% |
6.375% 0.75 points $3,610 fees |
$1,997 | Learn More |
NMLS ID: 2592312 License#: RM.805266.000 |
6.623% |
6.500% 0.88 points $4,281 fees |
$2,023 | Learn More |
Lender | APR (%)? | Monthly Payment? | Learn More |
---|---|---|---|
Third Federal Savings and Loan See Table |
Intro APR
7.240 %
After Intro: 7.240 % |
$0 |
Learn More
More Info |
Rate See Table |
Intro APR
7.900 %
After Intro: 7.900 % |
$25,000 |
Learn More
More Info |
Achieve Loans See Table |
Intro APR
10.625 %
After Intro: 10.625 % |
$0 |
Learn More
More Info |
Note to USAA Federal Savings Bank
To upload and update your bank's rates please register.
It is free to register and add rates.
USAA Federal Savings Bank branches and locations in your neighborhood. Input a different zip code to find branches and locations for any neighborhood in the United States.
Your Location:
Columbus,Ohio
Branch | Distance | Map | View Lobby Hours |
---|---|---|---|
1095.37 | A | View Lobby Hours |
USAA Federal Savings Bank is encouraged to provide us with this information. When we receive this information from the bank, we will provide it here.
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Customer Reviews for USAA Federal Savings Bank
RYAN S
November 28, 2022 |
While USAA was at one point a great option for all your banking needs, the service has deteriorated so much that I'm currently in the process of changing banks after more than 2 decades. The final straw was on November 23rd, 2022, the day before Thanksgiving. On the 22nd of November I deposited two checks written to me by a family member, but woke up on the 23rd to find my account was locked. I called in to see what the issue was and was told by the clerk, quite rudely, that my deposits were suspicious. While I understand the need to hold the funds at times to verify funds are available, I do not understand nor appreciate being laughed at by the bank clerk who attempted to ridicule me. After being admonished by the clerk, she said my online account would be reinstated. Of course, it was not, so I was forced to call in yet again to reinstate access to the bank through my smart phone. On Friday, the 24th of November, I called in to make a complaint about my experience. The person I spoke to this time made excuses for why the first clerk was so rude, yet didn't bother to ask who I had spoken to or when this discussion had happened.
USAA no longer cares. I believe poor leadership from those at the top have ruined the organization. As a disabled Army veteran, I used to be able to rely on USAA to treat me with dignity and respect, but sadly this is no longer the case. It's sad, as their insurance products are wonderful, but banking here is far more trouble than it's worth.
Is this review helpful? Yes:5 / No: 0
USAAmember_30years
August 8, 2022 |
Left USAA after 30 years and never looked back. The rates were high and the claims problems were horrible once a major claim hit (my first and only one). Much happier since leaving USAA (and there rigid, unbendable practices) behind.
Is this review helpful? Yes:2 / No: 0
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