The First National Bank of Stanton Reviews (19)
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HORRIBLE SERVICE. My son's campus checking account was hacked and over $9000 was stolen. Fraud department was impossible to reach and we waited on phone several days for over 2 hours at a time. They took our information for their "investigation." They never returned our calls or messages for months. Finally notified us after about 6 months we are responsible for this hack- we had nothing to do with this. They won't even release any information regarding "investigation" without a subpoena- thus we are having our lawyer send them one so we can fight this. DO NOT USE NAVY FEDERAL!!!!!!
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I've been a member for 38+ years, so I believe what I say carries some weight. In recent months I have seen the interest rates go up and up for Mortgages, Personal Loans and Vehicle Loans. But! I don't see the rates that are paid for any of NFCU's Savings instruments. It's like they use a match for loan rates going up and ice cubes for savings rates going up. $100K+ should be paying more than 3.25%. The Federal 2 year Treasury Bills are paying 4%+. With us, the members, supposedly owners of NFCU, shouldn't we share with more of the profit?
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39 years a member and this is not the credit union I remember. It doesn’t feel like the military is the mission or even close. Credits cards (rates & cashback), loan rates, dividends are always behind other financial organizations, which is why my business goes elsewhere. My loyalty has moved on.
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I have been a customer for 34 years. But I have been dismayed by NFCUs slow responsiveness to be competitive in the market place with savings rates and to offer the best rates in the market. All I see is their interest margins rising and savers getting the short end of the stick. Their savings rate is an embarrassment and for that reason I don’t keep a lot of cash there and use other institutions. Hey NFCU - your savers matter!!!
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I have been a NFCU member for 38 years and would love to able to rate NFCU with 5 stars, but I can't because of the following issues; The long wait on the phone because of there being only one number to call if I need to talk to a real person on any issue and second is the fact that NFCU does not partner with any other bank (at least in Alexandria, LA) to facilitate depositing or cashing of a check without having an account at that local bank or Credit Union or driving the 52 miles one way to Leesville, LA.
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Amanda Frank
Feb 25, 2023 |