North Easton Savings Bank Reviews (2)
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Went in to open accounts in Middleboro foy my husband and myself as well as one for my grandson. Without being invited into an office I was asked from across the room if I was opening accounts for the children ( my 3 grandsons were with me)..I said yes for the oldest and for myself. I was asked if we had my grandson's birth certificate and social security card. We did not..I had called earlier to inquire about account availability for minors..that would have been a goid time to let me know we would need those documents. I was nevet asked what kind of accounts I wanted to open. Having worked in the Branch Banking girld for over 30 yeats I have to call them out for really bad customer service. I woild never have turned a potential new customer away. I have opened hundreds of savings accounts for minors and have never been required by any of the banks I have worked to do so. She did not ask if he would be a signer or a beneficiary. I did not feel welcomed..it was lunch time...I know it's annoying when customers come in at lunch time and I truly think the woman just wanted to get her lunch break. Maybe it was the kids..not sure but I did nit feel welcome and will not be bringing my banking relationship to this bank. Since they didn't ask they don't even know what my relationship consists of...their loss!!
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Customer support is totally useless. The bank locked me out of my accounts because my mother died and they were too stupid to read the paperwork. They determined that I had died instead. Now they can’t understand that they screwed up and keep passing me off to different people. Worst bank ever!!
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CS
Sep 3, 2020