First Bank of the Lake Reviews (4)
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I bank at this bank and they have the best people working there They all have a lot of knowledge and most all have been there a long time they do a great job and have the highest CD rates around
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As someone who works in SBA lending at a larger financial institution I am appalled at the lack of service received from this bank. They obviously spent a great deal of money on Google ads for PPP, instead of investing in having sufficient support to execute the influx of applications received.
No one answers phone lines. No one responds to emails. Completed “pre-application” submitted on 1/13/2020 with all supporting documentation. Then I receive an email on a Friday evening that my application was declined due to lack of documentation (I believe they were more pressed about the negative Tweets I posted tbh).
It is no wonder they have such negative reviews. A prospective client can’t help but feel like they received the old bait and switch from First Bank.
Sadly, you are hurting small business owners with your inadequate customer support.
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Richard
Jun 10, 2021 |