Customers Bank

Headquarters

40 General Warren Blvd
Malvern, PA 19355
See all branch locations →

Notable Rates	APY	Vs.Others
Savings	4.48%	5.50% →
1-Year CD	N.A.	4.65% →
2-Year CD	4.15%	4.25% →
5-Year CD	3.70%	4.05% →
30-Year Mortgage	N.A.	4.91% →
15-Year Mortgage	N.A.	4.39% →
HELOC	N.A.	0.99% →

Overview
Deposit Rates
Loan Rates
Branches
Climate
Financial Details
FAQs
Articles
Reviews

2024 Overview

General Bank Information

Customers Bank is an FDIC insured institution located in Malvern, PA. It was founded in 1997 and has approximately $20.96 billion in assets. Customers can open an account at one of its 16 branches.


FDIC Insured	Yes
FDIC Certificate	# 34444
Date Established	1997
Assets	$ 20.96 billion
Loans	$ 13.50 billion
Deposits	$ 17.84 billion
Capital	$ 1,796.33 million

For a more detailed analysis of Customers Bank's financial condition and a description of what these numbers mean, please visit the Financial Details section.

Deposit Rates - December 21, 2024

Your Current Location: Ohio, OH 43085

Savings and Money Market Rates	APY	MIN	MAX
Personal Savings	4.48%	$25	-	Learn More Reviews

CD Rates	APY	MIN	MAX
24 Mo CD	4.15%	$500	-	Learn More Reviews
36 Mo CD	4.10%	$500	-	Learn More Reviews
48 Mo CD	3.75%	$500	-	Learn More Reviews
60 Mo CD	3.70%	$500	-	Learn More Reviews

Loan Rates - December 21, 2024

Your Current Location: Ohio, OH 43085

There are currently no loan rates available for Customers Bank

Please contact the bank for questions about their loan products. In the meantime you may wish to consider these offerings:

Featured - Ohio 30 Year Fixed Mortgage Rates 2024

Lender	APR	Rate (%)	Monthly Payment	Learn More
NMLS ID: 1835285	6.494%	6.375% 0.75 points $4,000 fees	$1,997	Learn More
NMLS ID: 1025894	6.863%	6.750% 1.00 points $3,705 fees	$2,076	Learn More
NMLS ID: 401822	7.034%	6.875% 1.00 points $5,195 fees	$2,103	Learn More
NMLS ID: 3030	7.325%	7.250% 0.75 points $2,400 fees	$2,183	Learn More

See More Mortgage Rates →

Featured - Ohio Home Equity Line Of Credit Rates 2024

Lender	APR (%)^?	Monthly Payment^?	Learn More
Third Federal Savings and Loan See Table	Intro APR 7.240 % After Intro: 7.240 %	$0	Learn More More Info
Conditions… Variable APR of Prime minus 1.01% in all states. Min loan amount $10,000. Max loan amount $200,000. 30-year term. Annual fee waived for the first year. See conditions for guarantee at thirdfederal.com. Third Federal rate are typically 20% lower than other leaders Guaranteed Lowest Rate No closing costs, prepayment penalties, or minimum draw requirements 10 year draw period
Rate See Table	Intro APR 7.900 % After Intro: 7.900 %	$25,000	Learn More More Info
A Guaranteed Rate HELOC is secured with your home as collateral, whereas personal loans and credit cards are not. To check the rates and terms you qualify for, we will conduct a soft credit pull that will not affect your credit score. However, if you continue and submit an application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit. Approval may be granted in five minutes but is ultimately subject to verification of income and employment, as well as verification that your property is in at least average condition with a property condition report. Five business day funding timeline assumes closing the loan with our remote online notary. Funding timelines may be longer for loans secured by properties located in counties that do not permit recording of e-signatures or that otherwise require an in-person closing. Guaranteed Rate Home Equity Line is an open-end product where the full loan amount (minus lender, broker, third party, and governement fees, as applicable) will be 100% drawn at the time of origination. The initial amount funded at origination will be based on a fixed rate; however, this product contains an additional draw feature. As the borrower repays the balance on the line, the borrower may make additional draws during the draw period. If the borrower elects to make an additional draw, the interest rate for that draw will be set as of the date of the draw and will be based on an Index, which is the Prime Rate published in the Wall Street Journal for the calendar month preceding the date of the additional draw, plus a fixed margin. Accordingly, the fixed rate for any additional draw may be higher than the fixed rate for the initial draw. Apply in 5 minutes, get your money in as fast as 5 days. Digital application experience. Funds directly to your bank account. No in-person appraisal needed.

See More Home Equity Rates →

Note to Customers Bank
To upload and update your bank's rates please register. It is free to register and add rates.

Branches

Customers Bank branches and locations in your neighborhood. Input a different zip code to find branches and locations for any neighborhood in the United States.

Your Location:
Columbus,Ohio

Customers Bank Locations around zip code 43085

Branch	Distance	Map	View Lobby Hours
Berkshire Mall Branch	373.35	A	View Lobby Hours
Wyomissing Branch	373.99	B	View Lobby Hours
Muhlenberg Branch	375.87	C	View Lobby Hours
Exeter Branch	378.33	D	View Lobby Hours
Kimberton Branch	395.03	E	View Lobby Hours
Customers Bank	396.96	F	View Lobby Hours
Bank Mobile.Com Branch	396.97	G	View Lobby Hours
Newtown Square Branch	402.88	H	View Lobby Hours
Wayne Branch	403.52	I	View Lobby Hours
Doylestown Branch	417.65	J	View Lobby Hours
Newtown/Langhorne Branch	428.23	K	View Lobby Hours
Yardley Branch	432.91	L	View Lobby Hours
Hamilton Branch	440.92	M	View Lobby Hours
Osborn Branch	497.80	N	View Lobby Hours
Ryebrook Branch	499.03	O	View Lobby Hours

View Branches Nationwide →

Climate Policy and Initiatives

Customers Bank is encouraged to provide us with this information. When we receive this information from the bank, we will provide it here.

Add Your Review

or use your BestCashCow account

Financial Details

Customers Bank Ratio Analysis

The following ratios and data are available to help you better understand the financial condition of Customers Bank. The data is provided by the FDIC. All banks listed on BestCashCow.com are FDIC-insured. No depositor has ever lost deposits that have been within the FDIC insurance limits.

Texas Ratio

Customers Bank	U.S. Bank Average
3.46%	4.48%

The Texas Ratio compares the bank’s non performing assets (non-performing loans and real estate owned) with its tangible common equity and its loan loss reserves. A lower Texas ratio indicates better coverage of problem loans. The closer the Texas Ratio is to 1-to-1 or 100%, the less capital and reserves a bank has to absorb its loan losses.

As of June 30, 2024, Customers Bank had $66,693,000 in non-current loans and $0 in owned real estate. To cover these potential losses it had $1,796,333,000 in equity and $132,436,000 in loans loss reserves. That gives it a Texas Ratio of 3.46%.

Return on Equity

Customers Bank	U.S. Bank Average
12.76%	10.46%

Customers Bank has a Return on Equity of 12.76% versus the BestCashCow average of 10.46%. Return on equity measures how efficiently a bank is making money from its capital. A bank with a consistently high ROE can be considered well run. A bank with a consistently low ROE can be considered poorly run.

Capitalization

Customers Bank	U.S. Bank Average
8.57%	10.84%

Customers Bank has a Capitalization of 8.57% versus the BestCashCow average of 10.84. Capitalization measures how much equity capital a bank has to underpin loans and other assets on its balance sheet. The higher the capitalization number the more secure a bank is considered.

Customers Bank Balance Sheet Analysis

As of June 30, 2024, Customers Bank had assets of $20,956,641,000, loans of $13,500,203,000, and deposits of $17,836,965,000. Long-term increases in deposits shows a bank's ability to raise funds to grow its loans and assets. Loan and asset growth may rise or fall depending on a bank's strategy for growth. Sharp rises and falls in assets, deposits, and loans can be problematic, indicating a loosening of lending standards, or financial distress leading to reduced lending. A big change in these figured can also be from a bank acquisition or merger.

Summary Balance Sheet

June 30, 2024

ASSETS
Cash & Balances due from depository institutions	$ 3.07 billion
Interest-bearing balances	$ 3.01 billion
Total securities	$ 3.45 billion
Federal funds sold and reverse repurchase	N.A.
Net loans and leases	$ 13.50 billion
Loan loss allowance	$ 132.44 million
Trading account assets	$ 21.33 million
Bank premises and fixed assets	N.A.
Other real estate owned	N.A.
Goodwill and other intangibles	$ 5.29 million
All other assets	$ 802.92 million
Total Assets	$ 19.16 billion

LIABILITIES
Total deposits	$ 17.84 billion
Interest-bearing deposits	$ 13.23 billion
Deposits held in domestic offices	$ 17.84 billion
% insured (estimated)	66.36%
Federal funds purchased and repurchase agreements	N.A.
Trading liabilities	$ 30.66 million
Other borrowed funds	$ 885.00 million
Subordinated debt	$ 109.51 million
All other liabilities	$ 202.73 million
Total Liabilities	$ 19.16 billion
Shareholders’ Equity	$ 1,796.33 million

Summary Income Statement

June 30, 2024

INCOME AND EXPENSES
Total Interest Income	$ 665.37 million
Total Interest Expense	$ 333.55 million
Net interest income	$ 331.82 million
Provision for loan and lease losses	$ 37.22 million
Total non interest income	$ 54.14 million
Total non interest expense	$ 200.04 million
Pre-tax Net Operating Income	$ 186.07 million

Bank Loan Profile^?

The top three loan types in Customers Bank’s loan portfolio are Commercial and Industrial Loans, Multifamily Mortgages, and Commercial Real Estate.

Compared to other banks in Pennsylvania, Customers Bank has a significantly higher percent of Multifamily Mortgages, Commercial and Industrial Loans on its balance sheet, potentially indicating a specialty in that lending area.

Note: Percentages may not sum to 100% due to rounding and double categorization of some loan types. All data from the FDIC. Additional information about this table.

	% Loans	% Comparison to Other Banks
		Low	Med	High
1-4 Family Residential Loans	4.48	✓
Multifamily Mortgages	15.15			✓
Credit Card Loans	0.01		✓
Consumer Auto Loans	0.00	✓
Small Business Loans	0.86	✓
Construction and Development Loans	0.79		✓
Commercial Real Estate	12.73		✓
Commercial and Industrial Loans	27.08			✓
Farm Loans	0.00	✓

Customers Bank Articles

Customers Bank Offering 1.50% APY 12-Month CD Special

View all articles with Customers Bank →

Customer Reviews for Customers Bank

James A. Elder

March 25, 2020

I was told on the phone by a bank rep that my present money market acct interest rate would continue at 2.25% until June 30, 2020 and would be FDIC covered up to $250,000. Please verify if this is true???
UNDER MARKET RATES LISTED SEE BELOW Deposit Rates - March 25, 2020
Your Current Location: Georgia, GA 30009
Savings and Money Market Rates
APY 0.25%
MAXIMUM $50,000
I DO NOT UNDERSTAND WHAT IS GOING ON HERE??
SEE LINK https://www.bestcashcow.com/banks/customers-bank-34444

-

Is this review helpful? Yes:0 / No: 0
dale18328

January 23, 2020

Yesterday I signed up for the 2.25 MM account that took 10 minute to do online. Then I created a transfer connection to fund it which was completed less than 24 hours later. I didn't need to speak to anyone and it all went flawlessly. Now this I could get used to!!!

Is this review helpful? Yes:0 / No: 0
lbcohen2@verizon.net

December 9, 2018

CDs 24 Month Rates

I purchased a 15 month CD in Dec. 2017 which should have matured in Jan.2018. The teller screwed up and gave Jan 2019 as the maturity date. Now they sent me a notice my account was inactive. It was a total screw up on their part.

Is this review helpful? Yes:0 / No: 0

→ Read More User Reviews