Capital One, National Association Reviews (42)

Like others, I've been with Capital One and its predecessor ING Direct since 2007. I've also been getting cheap bank rates on my savings account and didn't realize that there was something better, although I've limited the amount there vs. other banks because of the low rate. The other problem with Cap One is that to set up an account, one has to have and give a cell phone number. My cell is off 99% of the time and literally only three people/orgs have the number on an absolute need to know basis. Since there's no workaround and no setting up accounts on the phone. End of story for Cap One savings account for me.

Closed my account today after years of frustration dealing with Capitol One--Oh how miss Calcasieu Marine--haven't decided yet where to open my new account --but strongly advise staying away from Capitol One--nothing against the employees in Sulphur--it is the overall policies of the bank which are trying to force customers to switch to online banking with no exceptions for older folks like me who do not want to bank on cell phone or personal computer. So many branches closed --long before covid--soon there will be no live employees at few local branches that remain and soon no local branches.

Thank you for the reviews above. I was wondering why I was only getting 0.3% when interest rates have gone up. Why CapitalOne360 is putting loyal and long time customers at a disadvantage is beyond me. I'm moving my money out immediately.
Review on the Online bank

I am also an existing customer and ran into the same issue. I'm getting 0.3% interest on savings whereas new customers can get 3%. The 3% if for a new product called Performance Savings, which the customer service rep told me is the same as the old 360 savings, just with higher interest. Existing customers can transfer money from your old 360 Savings to Performance Savings and close the old account(s), which I'm happy about, but Capital One did not notify old customers about this, which is why I'm docking them one and a half stars. I figure I lost out on about $125 in interest by not signing up when they started offering Performance Savings, which I think was in October.

Here is more information: https://www.businessinsider.com/personal-finance/switched-to-high-yield-savings-glad-i-did-2020-5
Review on the Online bank

So, after nearly 20 years with Capital One (going back to ING Direct), I'm now moving everything away from them. I first went with them due to their high-interest savings accounts, but my savings account is currently at 0.3% and stuck there because Capital One is apparently screwing over their long-term customers and their "legacy" accounts. Looking at the reviews, I'm not the only one running into this.

Last straw for me, I'll never use Capital One again.
Review on the Online bank

So, after nearly 20 years with Capital One (going back to ING Direct), I'm now moving everything away from them. I first went with them due to their high-interest savings accounts, but my savings account is currently at 0.3% and stuck there because Capital One is apparently screwing over their long-term customers and their "legacy" accounts. Looking at the reviews, I'm not the only one running into this.

Last straw for me, I'll never use Capital One again.
Review on the Online bank

Tried to open up a cd...what a waste of time. Set it all up, and then 2 days later the account was closed with no explanation. Called and was told to open another...said no thanks
Review on the Online bank

As another person said, I just noticed that hundreds of thousands of our savings is stuck at .3% even though it has gone up to 3% and now 3.3% advertised everywhere. I assumed that since we had a variable rate account it would have gone up too. But nope, stuck at .3% so we just lost a couple thousand in potential interest in the last 2 months. Moving it all to PNC Bank high-yield immediately because we're in a state that PNC gives the highest rate to. CAPITALONE360 treating longest standing members worst! We were an ING account that was bought by CapOne. Shame on them.
Review on the Online bank

Terrible bank, got their high interest IRA savings with no annual fee, then Capital One decides to get out of iRA business and transfers the IRA savings account to another bank who charges an annual fee that wipes out the interest Capital One paid me.
Review on the Online bank

After being a customer for over 15 years beginning with ING I learned my "Capital One 360 Savings" account is a "legacy" account and different than what is being marketed currently as "Capital One 360 Performance Savings." As a result, my legacy account has accrued 0.3% APY versus current marketed rate of 3.3%. Escalating the issue resulted in a response which "usually comes within 30 days." To my knowledge this was never communicated to me nor is there any mention of it on Capital One's site. The only resolution would have been to transfer my savings from my 360 Savings account to a 360 Performance Savings account.
Review on the Online bank

I never in my 80 years of life seen a company that treat their customers like shit and still expect them to come back. I have always paid my bills monthly without hesitation, in the past I have had so many things to happen that I even tore up my WalMart card when I saw it was Capital 1. My most recent run in with them was when my parents passed away and we were dividing their estate among 4 kids , one child had died and I had his part of the estate because his funeral bills and medicines before he died along with a lot of other debt he owed me, I had things worked out among the other siblings where I could get my money without filing it through the court, when the day came to where the estate was to be settled, the court did a debt check on us kids and to my surprise, Capital One had entered a debt that named me as one that owed them close to $25.000 which was a total lie, I don't owe anyone, I called them and the credit company and asked for the information, they told me it would take 3 weeks to get it, when I asked them what the debt was and they couldn't tell me. Needless to say, this postponed everything and added another $5000 in holdup cost and interest, I then called Capital one and asked them some of the questions the collection agency couldn't. PISSED OFF NOW that the person they had me mistaken to be lived in another City, a different SS number, everything was different, as I asked them questions, they acted like they were the stupidest people on earth. They told me that I would have to file an appeal to the collection agency and the papers were to be sent via mail to me, no, they couldn't send them via email of text and the appeal might take 90 days to come up. Now its 4 months later, the court has held my part and added charges to my part and paid off the others, when I finally got things cleared, I lost all of the money I was owed, the court had added $16000, the attorney had $1200 more and I had lost almost all of the $60.000 I was owed in the Estate. Thanks Capital one. Rate them, I would have to go deep into my sewer to find anything close to a rating

Capital One is the easiest bank to deal with. They have the best cd and savings bank. My local bank and credit unions pay next to zero and they are a hassle with fees and in person banking. Online Capital One is much better.
Review on the Online bank

ING was better. They were bought by CapitalOne and ever since, my rates have steadily dropped. Now that rates in general have been rising for months, mine has been flat at 0.30%. No sign of them going up, but they sure were happy to drop them. A new account yeilds 0.90%. So, I need to open a new account then?
Review on the Online bank

Years ago, got a no % rate from Capitol Bank. After about 2 months or less of problems from their charges (which were wrong), I cut up the free card and returned it and didn't forget that. (Early 2000s.) When we got an autoloan in 2018, they were the first lender the local car dealer went to. We were turned down. 2nd bank we applied to was Chase and got the loan. Had it paid off within two years. I loathe this bank and saw nothing changed for the better.
Review on the Online bank

How can I find my 360 money market account
Review on the Online bank

Tried to open a new account of a different type from my years ago closed card. The application stopped working at page telling me I was already a customer. The customer page did not recognize my login credentials and referred me back to application page.. Around and around, its server did and then did not know me. Almost an hour with representative could not resolve and was never referred to the techs. Never again losing valuable time on this place.
Review on the Online bank

I know rates are variable, at their discretion*, but in the time frame of 9 months their rates have dropped to 1/3 of what they were ! is that what some call a teaser rate in the beginning ???
Review on the Online bank

Opened a 360 Performance Savings account in November 2019 when interest rate was 1.9%. After chipping away at lowering the rate, notice today it is down to 0.65%. I assume there may be many who don't watch their accounts closely and are unaware how the rate has tanked. Looking into other options, seem there are plenty of institutions offering in the 1% range. Doubt my answer to "what's in your wallet?" will be Capitol One for much longer.

Took advantage of their promo rate, input at bankers desk, could have done same at home, not given an account #, never received a card, had to fax to add an beneficiary. Finally closed account, now pennies of interest, did online set up of external account, never sent me a code. Phone menu useless. horrible bank

I recently opened an account. Easy process, great interface, great rate. Negative reviews here are dated. This is the best rate around when they are giving any bonuses.
Review on the Online bank

Capital One is horrible. They mistake niceness for true customer service. Horrible bank.
Review on the Online bank

Ok CD coming up for renewal let along the rates being so low
1 customer service and 1 teller at lunch time, go figure how they survive?

Ok CD coming up for renewal let along the rates being so low
1 customer service and 1 teller at lunch time, go figure how they survive?

Complete BS they are paying 1.5%
Review on the Online bank

Strongly recommend! Been a customer since before it was acquired by ING Direct. I've used some other the others. Rates are sometimes better elsewhere, but I've never had a problem here. And in these times when customer service is often a nuisance, getting great service counts for something.
Review on the Online bank

Pretty good I guess. It doubled Margaret’s money in only 40 years :)

I'd been a customer for over 30 years. The interest rate I was earning on around $50,000 in savings seemed low. I checked with other local banks and confirmed it was. I asked a teller if there was an account available to me with a higher APY. I was told no. I found a bank that offered an interest rate three times higher, and opened an account there. Later, when I closed my account at Capital One, I was directed to a bank official who offered to give me a better rate. I told him if they had done that earlier, or had been proactive and offered one without me having to ask, I would have stayed (which I didn't). There were two occasions when a teller put money that was supposed to go into savings into my checking account, When I got my statement and caught the mistake, I was told they couldn't retroactively credit me for the lost interest, which helped me decide to leave.

I'd been a customer for over 30 years. The interest rate I was earning on around $50,000 in savings seemed too low. I checked around with other local banks and confirmed it was. I askd a teller if there was an account available to me with a higher APY. I was told no. I found a bank that offered an interest rate three times higher, and opened an account there. Later, when I closed my account st Capital One, I was directed to a bank official who offered to give me a better rate. I told him if they had done that earlier, or had been proactive and offered one without me asking, I would have stayed, which I didn't. Other than that, I was satisfied.

Sadly this rate only applies to on-line banking, where hackers galore live and lurk.

I live in Philly. I opened this one because I value the recognized name and I like the Capital One Cafe in Rittenhouse Square. Was a little surprised that I couldn't use branches for anything (deposits, notaries). Could be clearer that 360 is completely separate from the branch bank. Overall I am very pleased so far.
Review on the Online bank