Axos Bank Reviews (16)

Stay away from this bait and switch bank that uses teaser rates. They lowered my interest rate twice in the first 2 months of opening my account. They said they had the right to change their rate at any time.

By far the absolute worst bank ever. Think of the worst banking experience ever and multiply it by ten. They turned off access to my business accounts on a Thursday, before a busy weekend for my company and it was impossible to resolve it. I sent 8 hours on Friday starting at 8am trying to resolve it. Long waits times to finally reach an Indian call center with staff that was so hard to understand I could comprehend about 20% of what they said. No supervisor is ever available, so don't even try that. The call center employees get frustrated that I cannot understand them and THEY disconnect the call. Rinse and repeat. I beg you to find another bank. No bank at all would be better than this outfit.

Caveat Emptor! Like others, attracted to their competitive rates. Moved 125K into their MMA from my credit union. They have a system that somehow displays account information from other institutions to be a portal for easy monitoring your activity. There is no option to opt out. There are only two options for contacting them, their virtual assistant EVO or, even worse, an extremely loud call center in India staffed by apparently 12-year-olds in their third week of ESL (English as a second language) classes. Be prepared for being called by your first name prefixed by Mr./Mrs. (Mr. Joe, Mr. Jack, Mrs. Sarah, Miss Mary, etc.). Have never felt less secure with any bank. Regret my decision but transferring high dollar deposits with any of these "online only" banks is a royal PITA so will closely watch these folks for the first sign of instability. Do not anticipate a lengthy relationship.

you need open new account once interest going up, keep in mind your savings account only go down never go up unless you open new account.

Vaporware. Was approved to open an account. I logged in on several different browsers with differing rendering codes--each time got nothing but 3 circles running left to right for up to a half hour when I gave up. Customer service escalated my query to the tech side, which told me that since I could log in there was no problem. If my account still exists there is no way to use it! Of course, opening bonus denied.
Review on the Online bank

I made a deposit and issued a check which arrived and they bounced it although they claimed the deposit cleared which left us spending Christmas pennyless. We depended on that money to buy ourselves food so our dinner was left overs. Customers are a pain in the butt to them and their attitude attests to this.

more problems than i or anyone should have time for
Review on the Online bank

Seems to be a different rate depending which site you come from. I guess 0.60% is from BestcashCow, but I saw 0.80% on Magnify.
Review on the Online bank

Bofi is a shell game. Stay away.
Review on the Online bank

I am very upset. This was advertised on this site or some other site. It was impossible to get the account opened. When I reached people on the phone, they were nasty. Now the rate is lower and I cannot get my cash out.
Review on the Online bank

You can ignore this note and go ahead with these guys, but you will regret it.
Review on the Online bank

Terrible! Avoid BofI and all of its brands!
Review on the Online bank

I had my checking account at Axos bank for more than 10 years, and was a very satisfied customer. In March 2019, I received an email from them stating that they would close my account in 30 days, without providing any further explanation. I called them, and they refused to explain why they were doing this. I'm sure you think this is the craziest thing you ever heard of, and that's exactly what I thought. After all, most banks try to increase their customers, and Axos is trying to get rid of their customers. You can google this issue, and you will find the many other customers whose account Axos has closed for no reason whatsoever.

The final blow was this. When they told me they were closing my account, they said in writing that it would close 30 days from the day of their notification, which would have been on April 6. They closed my account on March 19, and 3 of my checks bounced as a result. When I called them to complain that they had broken their word, they refused to do anything at all to remedy the situation.
I urge you not to open an account with them, because you may find they do to you what they did to me, and close your account too.

I had my checking account at Axos bank for more than 10 years, and was a very satisfied customer. In March 2019, I received an email from them stating that they would close my account in 30 days, without providing any further explanation. I called them, and they refused to explain why they were doing this. I'm sure you think this is the craziest thing you ever heard of, and that's exactly what I thought. After all, most banks try to increase their customers, and Axos is trying to get rid of their customers. You can google this issue, and you will find the many other customers whose account Axos has closed for no reason whatsoever.

The final blow was this. When they told me they were closing my account, they said in writing that it would close 30 days from the day of their notification, which would have been on April 6. They closed my account on March 19, and 3 of my checks bounced as a result. When I called them to complain that they had broken their word, they refused to do anything at all to remedy the situation.
I urge you not to open an account with them, because you may find they do to you what they did to me, and close your account too.

Review on the Online bank

Those of us in San Diego know these guys are a bunch of gangstas with a pump and dump stock. Don't let them fleece you by using your deposit dollars to try to pump it again. It isn't a real bank.
Review on the Online bank