Wayne Bank - Nationwide Branches

MoonShadows Farm | Jan 26, 2024

I have been with Wayne Bank for almost 3 years after moving all of my accounts from Hells Fargo. Since then, I have had so many problems with depositing checks with my iPhone. (phone upgraded twice since I opened the account, so it is NOT the phone) Sometimes the checks go through without a problem, but very often I get the message that “the endorsement could not be found” and I should retake. Sometimes I have to retake the pictures 12-20 times over the course of a few days before the check is accepted. I generally use a dark background, and my endorsement stamp has 5 lines of VERY dark black ink, but the app still says it cannot “see” the endorsement. That is insane. Sometimes I have to change to a neutral or white background to get the check to be accepted, but even that has not always worked, and I have had times when I received an email saying the check was rejected and I need to use a dark background. Eventually, I wind up driving to the bank. I have called customer service several times, and they always run through the same questions, but there is never any solution. They seem dumbfounded, which I believe they are. Can you please give me suggestions or admit your system is screwed up. I am about to change banks again over this issue.