Synchrony Bank - Nationwide Branches

rwilliams46 | Dec 3, 2018

well well well, good ol SYNCHRONY BANK... LET ME TELLYOU HOW THEY DO BUSINESS BADLY!!! UNSCRUPULOUSLY!!! LIKE ANY OTHER SCAM OPERATORS AND ALSO PRETTY STUPIDLY.I AM CHARGED WITH MAINTAINING MY MOM'S ACCOUNTS. SHE IS 91 YEARS OLD AND SUFFERS ALL THE PROBLEMS OF 91 YEAR OLDS. SO ONE DAY I TAKE HER TO WALMART. REP SAYS WOULD YOU LIKE TO OPEN A WALMART ACCOUNT? SO WE DO SO. AFTER ABOUT 6-8 MONTHS WE GET LETTER SAYING ACCOUNT CLOSED. I CALL TO ASK WHY... NO LATE PAYS, NO MISSED PAYS, ALL PMTS AT LEAST 4X MIN DUE. BUT SYCHRONY SHOWS 2 CHECK RETURNS ON ACCOUNT. WHEN THEY TELL ME DATE(S) OF RETURN IT BECOMES CLEAR WHAT OCCURRED...ABOUT 2MONTHS EARLIER MOM HAD BEEN VICTIM OF PHONE SCAMMERS. LUCKILY, SINCE I MONITORED HER ACCOUNT ALMOST DAILY AND SAW IT. AFTER TAKING APPROPRIATE ACTIONS WITH HER BANK, I CALLED SYNCHRONY TO ALERT THEM AND TO MAKE THE PAYMENT I KNEW WOULD BE AFFECTED. AGENT SAID ACCOUNT WAS BEING NOTED AND ALL WAS FINE, NO PROBLEM!!!ESPECIALLY SINCE PAYMENT WAS EARLIER THAN DUE DATE. SHORTLY AFTER THE DUE DATE I GET EMAIL SAYING THEY HAD PROBLEM PROCESSING THE PAYMENT. CALLED IMMEDIATELY!!! EXPLAINED TO AGENT MY PREVIOUS CONTACT AND ACTIONS TO WHICH RESPONDED "OH YES, I SEE THE PAYMENT, WE APOLOGIZE FOR INCONVENIENCE, BUT I WILL NOTE THE ACCOUNT. NOT ONLY THAT THEY TRIED TO RESUBMIT THE CHECK YET A 2ND TIME "AFTER" THEY WERE PAID BUT THEN USED THE 2 WRONGLY SUBMITTED ATTEMPTS AS JUSTIFICATION FOR CLOSING THE ACCOUNT. THEY HAVE NO SUPERVISORY OR EXPEDITED RESOURCE TO OFFER, ONLY AN ADDRESS TO MAIL A LETTER. OF COURSE WHEN YOU SUBMIT THE LETTER, THERE IS NO RESPONSE!!! THEN THEY TAKE AWAY ANY ONLINE ACCESS TO YOUR ACCOUNT. SO ASIDE FROM THEIR ERROR(S) CREATING SITUATION, YOU ARE NOW FORCED TO CALL IN PAYMENTS TO THEIR DYSFUNTIONAL PHONE SYSTEM. YOU ARE ALSO TOLD THAT "ANY AMOUNTS" APPEARING ON THE PAPER BILLS YOU NOW RECIEVE ARE ACCURATE, "DON T WORRY"!!! LETTERS TO ATTY GEN'L OFFICE USELESS AS NO DEPT MGR OR OFFICER OR TITLE CAN BE ADDRESSED. I RESIGNED MYSELF TO COMPLAINING TO WALMART OR LOWES ETC. NOT THAT IT WILL MATTER EITHER

Samuel P. Massaquoi | Jun 26, 2016

Please send to my e-mail (Massaquoi_samuel@yahoo.com) a list of branch locations in New York City, NY including phone numbers. Your cooperation is highly appreciated.

eugene | May 27, 2015

this bank sounds like a crooked bank. I was going to put a great amount of money with this bank and I feel very leery about that. eugent2004@yahoo.com