Southwest Heritage Bank - Nationwide Branches

Adam Harrison | Oct 11, 2017

Our experience was the worst. Our mortgage loan officer was Kathy Funke. That lady was so messed up. She literally drained my savings account to a negative status that I had to take a personal loan from a family member to have enough money for closing. She delayed my closing so much that my builder charged me daily. She said she would pay for the late fees, and me not knowing the industry, took her word for it. When it came time to collect, she told me that she couldn't legally repay my fees. I was out thousands. I knew I had some debt, and continually asked if I needed to pay more off in order to get the house. Her answer was always, "No. It's fine." A week later, it changed and if I didn't want to lose the house, I had to cough up thousands. My wonderful Realtor found another financial institution that would take me from that point and finish the job. When I told Kathy at Bank 34, they kept me hanging on by telling me the closing disclosure paperwork was coming tomorrow morning. This happened several times, for over a week. I moved in to my house a month after I was supposed to due to the unprofessional and subpar loan officers this bank hires. It's as if they hire any Joe Blow off the street, give them a computer, and instantly they have a mortgage loan officer. Avoid using this company at all costs. I have a horrible interest rate, nothing in my bank accounts, and a very bitter taste in my mouth. Hindsight, I should have gone with a local household name. Never again. Heed my advice, and stay away! Learn from my mistake! My HUGE mistake.