Security Bank of Kansas City - Nationwide Branches

ccass | Sep 13, 2021

On September 13th, 2021. I called “SBOK” to verify if the account number matches the business name that is on the check I’ve received. I spoke with a supervisor named Brenda Jones. Brenda informed me that she could not very the account and I would have to go to inside the bank to get help. Once I told her that I live in another state, Brenda asked me for the name of the business. When I told her the name she responded by saying the name does not sound familiar and I should contact my bank to get further verification. Which does not make sense, because I do not bank with “SBOK”. So how would my bank verify this check? When I asked Brenda how would my bank verify the name on this check if I bank with a different bank? Brenda then started responding rudely. She would make smart remarks and laugh while talking to me. I asked Brenda to transfer me over to speak with someone higher than her because Brenda gave me false information on how to move forward. She transferred me over to Jordy Arnold. When speaking with Jody, she first asked what happened and what I need help with. She told me she would not be able to verify the name. After asking her why, she asked me for the account number and how did I receive the check. I spent over ten minutes giving Jody the account number and explaining to her how I received the check just for her to tell me she can not help me. When I asked Jody what was the reason for asking me for this information she could not give me an answer and hung up in my face. I am very disappointed and baffled. I’ve never experienced poor customer service from a bank like this. Would not recommend doing business with this bank!