Old National Bank - Kentucky, KY Statewide Branches

jefflockwoodlaw2288@gmail.com | Jul 18, 2021

I have a neighbor whose mortgage is with ONB. I am licensed to practice law but I am not writing this review as a lawyer, but rather as a heads up if your spouse should happen to die while you owe any money to OMB. My neighbor is a fourteen year veteran of the United States Marine Corps who currently holds a responsible position with the Department of Defense as a Personnel Specialist. My friend's husband is a retired Marine with nearly 20 years service. Neither has ever received a late payment notice for the very good reason that neither has ever been late in satisfying a financial obligation. In April of this year, the couple refinanced their mortgage with ONB. All of the voluminous personal and financial documentation showing the couples, assets, income and financial obligations was deemed sufficient by the bank's underwriters and the loan was approved. The amount of the monthly payments are withheld from wife's income and paid to ONB by direct deposit. While I am licensed to practice law, I am writing this review not as a lawyer, but, rather as a heads up to anyone whose spouse dies while any money is owed to Old National Bank. My neighbor is a fourteen year veteran of the United States Marine Coups. She has held a responsible position with the Department of Defense as a Personnel Specialist for many years. Her husband is a retired Marine with nearly 20 years service. Neither has ever failed to pay a financial obligation on time. In April of this year the couple provided the volumes of personal and financial information needed to refinance the mortgage on their home. Unfortunately, she is now a widow. Her beloved husband died suddenly and unexpectedly of a heart attack in the early morning hours of May 25th. Less than a month later, while in the very depths of her shock and bereavement, she received, an email from ONB's collection department under date of June 24, 2021 requiring her to contact ONB concerning her ability to continue making mortgage payments. OBN refinanced the couples mortgage barely a month prior to the husband's passing. ONB demanded that monthly mortgage payments be withheld and paid to the bank by direct deposit. Due to the recent refinance, ONB knew or surely should have known that the wife's income, credit history, longevity of employment and assets standing alone were more than sufficient to secure ONB's mortgage and yet this bank sent wife what, for all intents and purposes, looks a collection letter prior to possible foreclosure proceedings. As stated earlier, I do not nor will I represent wife in any of her legal affairs regarding ONB or her husband's estate. One is tempted, however, to wonder whether the bank would have sent such an unnecessary, hurtful, insulting and miserably timed email to husband had he survived his wife instead of the other way around. Old National Bank has been in business since well before the Civil War and I am sure in its day ONB helped a lot of people. The only word that comes to mind now, however, is "callous".

Bsafe | Aug 5, 2019

Old National Bank bought out Klein Bank where I had banked for 30+ yrs. The charges are high and I had to call several times to get them reversed. I would have to hold a long time for someone to pick up and then hold again so the person helping me could call a supervisor to get an OK to refund the charges. Watch your account because they charge you whenever they can. I'm closing the account as soon as I can get everything transferred to my new one.