Oakstar Bank - Nationwide Branches

J D | Jun 12, 2024

I entrusted my Life Savings to this bank and they closed my accounts because I asked an honest question about an overcharge I noticed in my statement records. I mistakenly believed I could ask a simple question about this overcharge and that they valued me and would assist me with the issue. Instead, they immediately closed my accounts and told me I was not a good customer for them. The Bank Manager told me that I was just "too vocal and articulate" with my concerns. I desperately tried to defend myself. I asked to please appeal the decision and speak to someone of Higher Authority and the Bank Manager promised me she would make sure I could never speak to anyone. Your money is NOT safe here. I gave them Hundreds of Thousands of literal dollars and they closed my accounts because I asked a question about an overcharge. I had previously written a multiple page explanation of my experience with them. But, I am just going to keep this brief for simplicity. Words can not fully describe the sheer terror, shock and embarrassment I went through when I realized this bank was a sham and that I had invested my hard earned money into an institution that did not care about me in the least. I know we now live in a Cancel Culture and Anti-Customer Service Culture. But, to experience this first hand, was absolutely surreal. They do not value or listen to their Customers. Please heed the warning and do not give them even one cent of your money. I have no motive to write this short review, than my sincere and genuine desire to protect potential Customers.