Northern Interstate Bank, N. A. - Nationwide Branches

blueangel | Jan 6, 2020

Worst customer experience ever. Had a issue with a fee that should not have been there because i had a checking and savings account. I was told once i signed up for checking that if they needed, they would take out of my savings. They didn't. They charged me a refuse to reverse it. I have no problem paying fees if i made the mistake, if i had no money in it. However, this time i did and they wont budge or do anything remotely helpful. The fact that i was TOLD at signup that this would occur yet now they tell me i wasn't' signed up for it?? And refuse to credit back the fee even though i had plenty money available in their bank. I am beyond livid and apparently the president is not even remotely helpful or cares about customers. Go somewhere else because if you ever have a issue, even 1, they will take 4 days to respond then tell you no, there isn't anything they can do because the president said so and they wont argue with him. Wont even ask him to contact me about this. Guess his customers are not worth the time but they have no problem taking hard earned money from us even when we have funds available. There was one really nice customer service rep there, but she has left and now they have been nothing but rude. Why was i told about this option when i was signed up and told that if something happened, they would take from savings yet when the time comes they didn't do it and now i'm being punished for their oversight?