Live Oak Banking Company - Nationwide Branches

50Rc2 | Dec 6, 2022

Customer service — unreliable, different CS person gets a different answer. LOB readily accepts your incoming funds, out going of funds the bank puts up a barrage of road blocks. A wire out, a letter FROM the institution funds are going to, verifying you, Docu- signs, encrypted letter to LOB with instructions. So if time/expediency are important that leaves the ACH process as the most expedient other option which can take days. So your linking bank accounts w trial deposits or revealing your institutions pass word for your account for what may be a one time transaction. Reach out to management — missing in action, no reply. My opinion/review of my experiences dealing with LOB, consider yourself forewarned.

leo | May 19, 2022

procedures arbitrary, after initial approval of application said photo of address verification did not include all 4 corners of page therefore application incomplete and no longer approved. Suspect this bank may develop new rules when it comes time to withdraw money. Waste of time and effort to get involved with them. 4 corner requirement was never presented during the application process.

Overall happy | Mar 23, 2022

But, not appreciating the constant emails offering $200 if I deposit another $25,000 when I am up against FDIC limits. I may take my business elsewhere as this is tantamount to shitting on your most loyal customers in order to get new lesser valued customers.