First Savings Bank - Nationwide Branches

William Read | Apr 1, 2020

We had a terrible experience with Extreme Loan we were refinancing our home on home on March 6, 2020. We were told that we would be locked in at 3% with no closing costs or points. My mortgage representative, Ray, didn't lock in the loan and instead put me on a float. This is known as a bait and switch tactic. I received a call from Marla, on March 30 that the loan increased to 3.250 with additional fees and points at $7000. I talked with the branch manager, Ryan, and he said that he couldn't do any better. In 36 years of senior management, I have never seen such a poorly run office in MI. They claim to be extremely honest, fast, and easy. I'm sure that I'm not going to hear from First Savings bank to discuss this matter. I recommended my neighbor to use them and she had the same experience, the bait and switch. Ryan, doesn't seem to care about customers or customer service and thus forgets where his income stems from. To him companies come first as opposed to the customer and I can't believe that he won't honor the deal made on March 6, 2020. Overall I would rate my experience and the company as very poor.