First Colorado National Bank - Nationwide Branches

Mom4-4 | Apr 16, 2021

I am a customer at this bank; I moved all my accts here 7 years ago because I wanted a locally owned bank with good customer service. For the first 4 years I was so pleased with this bank: great rates, very good customer service. In the last 2 years, wow. It has gone SO FAR DOWNHILL. Of course, interest rates have tumbled all across the financial world: that is not my issue. But cusotmer service here is non-existant. One feels like interacting with any employee for any reson is a HUGE hassle for them, and response time (ie, for calls returned or getting information) is slow at best, and always, for the last year, rude beyond believing. This USED to be a bank that bent over backwards for their customers. Now, it is a bank that seems bent on alienating and losing as many customers as possible. If you are considering this as your your bank, DON'T. I would recommend Alpine Bank. That is where I will be moving.