Citizens Bank of Las Cruces - Nationwide Branches

badbusiness | Feb 26, 2020

Recently closed my accounts with Citizens. Front line tellers very discourteous. Most of my transactions were deposits however, each check I tried to deposit required 2nd and supervisor approval. Not asking for any funds returned to me just a basic deposit. On more then one occasion the supervisor was called to actually make a face to face acknowledgement before approving my check deposit. It seems to me that the response/service provided to me was different then the other customers standing beside me in line. Hope that has nothing to do with my darker skin complexion, but can not figure out a different reason. When I complained to the bank manager about how I felt about the services provided me, my complaint was dismissed and I was told the matter would be discussed with the teller. I received no other response. I received the same type of service from the teller at my next visit to the main branch. Again I was the last customer to be waited on requiring the same 2nd supervisor approval. I closed my accounts right after this experience and hope if you consider this bank that you be aware of the different treatment/service you may be provided especially if you are a person of color. It has been said that when they show you who they are a person or a business, believe them the first time. This is not a bank I could ever do business with, hope you look at their reviews and the history of this banks services to minority customers, African Americans.