Central Bank of The Ozarks - Nationwide Branches

tom.whitney@furniturerow.,com | Dec 22, 2016

My mother passed away in August, 2016. I was designated as her trustee and had to set up two accounts. One of the accounts was for my sister and I was named the trustee. I went to my branch of Central Bank of the Ozarks in Nixa and met with a young lady to set these accounts up. I had never been involved in this type of thing before and had no clue about everything that was needed to set these accounts up. Alison Doran spent the time necessary with me and walked me through each step on the various accounts. This was a difficult time for myself and my family and she took the time with me and demonstrated more compassion for our family than both my lawyer or any of the insurance companies had. I have had several questions and needed direction from her since opening the accounts and she is always eager to help me. She is a good balance of professionalism and caring customer service. I am a Regional Manager of a furniture company and deal with customers on a daily basis so I am very aware of what it takes to handle customer issues and follow through to satisfy my customers. I was so pleased with Alison's efforts that I actually tried to recruit her to my company as a Store Manager Trainee. She made sure that I knew that she loved her employer and is looking forward to her career with Central Bank. I have shared my positive experiences with my staff and will continue to refer your bank and especiall Alison Doran to anyone who asks. Thanks again Alison.