Cattaraugus County Bank - Nationwide Branches

Kimber0122 | Jan 12, 2018

I've been with this bank for years; it used to be great, with good customer service that made up the for inconvenience of small-town banking with few locations. However, they recently switched to a new online system, doing away with all EFT Act opt-out protections, and did not notify customers of the changes in the way they are conducting their banking processing of debits and credits (Reg E requires banks send a notice to customers no less than 21 days prior to the effective date of changes that can impact customers in a negative way). While the banks don't physically open to allow customers to begin the days business onsite if they don't have online access, the bank does what they are calling "real-time" electronic posting of debits, including NSF fees and other fees that previously were not applied until the end of the banking day (midnight that evening). This means that if you have and bill scheduled to be processed that banking day, put a deposit in the overnight depository to cover it when the bank opens at 9 a.m., they have already posted the payment at 8 a.m. when they begin their banking day and charged you an NSF. Also, any "pending" EFT transactions, whether they've already been captured and paid to the merchant (and CCB has failed to remove the pre-authorization and is duplicating the charge) or not, will be counted against your available balance and NSF's will be immediately applied, even if you transfer money over from your savings to cover the "pending" items when and if they hit your account. So, money that they in your account "physically" doesn't not count as available funds, but potential charges do count and allow them to collect NSF's. They refuse to investigate errors or unauthorized charges, Springville manager even went so far as to say 'I should've known better than to believe an online merchant that stated no charge would be made until the items shipped' and would not accept the confirmation I had in hand from that merchant stating the charge would be canceled and remove the pre-authorization from my account. She also would not apply the transfer I have moved from my savings to cover the "negative" and remove the NSF even though that transfer was made the same day as the pre-authorization and the banking day had not closed. I DO NOT RECOMMEND THIS BANK (anymore)!