Bank of America, National Association - Nationwide Branches

Treasure | Jul 24, 2023

BOFA is a den of people thieves camouflaged as bank operatives. There’s a soon to be uncovered carrel of money laundry there. They took all my money and don’t want to release it to me for no particular reason. I need my money back bastards!!!

Carrie | Jan 24, 2019

Cut tellers, no drive up, pitiful rates

Thomas777999 | Oct 24, 2017

Overall, BofA offers accessible products with a high tech mobile app and online banking platform. With their large network of ATMs and branches, you'll likely be able to easily access cash in most states. BofA is one of the "big four," meaning that you're not going to get small town personalized service unless you're a high net worth private banking client. You may have to wait in line or on the phone. Both of these things are not indicative of poor customer service. BofA customer service is decent, I personally have never had any issues with them. BofA is a good bank for those that know how to handle their money and don't plan or expect to overdraft. When I see complaints about BofA, it seems to be coming from the type of people that struggle with this. However, my biggest gripe is that they got rid of their online chat platform, which seems to be counter intuitive. Also, they could offer a middle of the road account with some benefits. Instead of a basic checking with no benefits or interest checking which requires a high balance for little benefit.