Bank of Alapaha - Nationwide Branches

Christian Nunez | Jul 30, 2024

The CEO Kenneth Hughes is very self righteous, unprofessional, and needs a crash course in customer service. I had an issue with the policy being different at the Nashville branch than the policies at the other two branches. The Nashville branch has more employees and more drive thru bays. However he was not there when I went to see him in person so I asked them to leave a message to get with me when he returned. I wasn't confident that he would so I left an anonymous voicemail for a call back with just my phone number. I picked up on his negative attitude the moment he realized I was the same person. I tried to explain to him my confusion and he didn't even have the professional capacity to hear me out. He then proceeded to interrupt me and argue with me about what happened as if he were there. Basically in other words it was my fault because I did not ask for special treatment. As I was still trying to speak with him, he then cut me off and hung up on me. I wanted to speak with someone else but of course besides the board of directors he is the only person you can contact. I highly recommend you not trying to though, because he has no intention of listening to an account holder let alone considering a change of policy to better serve the community. I have banked her since I was 15, and my mom had a savings account in my name even before that. All the years that I have been a loyal account holder I couldn't even get a conversation with the CEO, he treated me as though my confusion didn't matter to him and as if he had better things to do. I guess this is what happens in a small town when you give someone enough authority and a title. It gets to their head and all professionalism goes out the window. With him speaking to me the way he did I was very disheartened and I can only imagine the disrespect he speaks to the employees with. Do better Bank of Alapaha, train better. Kindness goes a long way. I highly recommend you find a bank that holds their staff accountable for their actions. Not a bank with self righteous attitudes who just don't care about their customers experience or expectations. Kenneth Hughes I sincerely hope you don't treat all your customers the way you treated me. It is no wonder their rating on Google reviews is a 2.9 this bank has other comment about their attitude problems on the. They say crap rolls down hill if the CEO behaves this way you can't expect much more from the employees.