BancFirst - Nationwide Branches

renrut2 | Dec 1, 2021

I have been with bancfirst and love the inperson bank employees. However, online service is more then terrible, it is negligent. I attended an event that encluded troubled kids. On my way home, I stop to refuel my vehicle. It was then, I realized, I did not have my debit card. Not, sure if the card had been misplaced or stolen, I wanted to put a immediate hold on the card. Because it was late, I called the data line. This had an option for lost/stolden cards. After a wait of about 15-20 minutes, I was informed that this line did not service bancfirst. So, i turned to Bancfirst website, where I found a number link for lost or stolen cards. Another, long wait and this time. After reaching an agent, I was told this was Inverse bank and I must of missed dailed. To make a long, painful story short, I spent two hours and was up until 2:AM. I had to rise-up and call the bank at 7:00AM. Customer service was the worst! From the very first, I was treated like it was my stupidity that had created the hold issue. No, apologies, just the blame game. Like, why would I call the data-line that did not have an agent. Correct, but it dose have an option of lost/stolen cards to reach a live agent. The agent said Bancfirst website did not even list the number. That I was calling a random number in error. I had to direct the agent to number on their own web page. Then the agent proceeded to tell me, I must of miss dialed. I told her, I had used the automatic link and also manually dialed. So, the conversation went down hill from here! I have not been treated with this much disinformation and total disrespect in a very long time. I have come to the conclusion, that Bancfirst provides no contact for lost/stoden card between the hours of 10:PM to 7:00PM. That instead of having integrity to inform me of that policy, Bancfirst knownly misleads me to vainly call for hours. I will be shopping for another bank.

Kresslyn | Dec 17, 2020

Online banking is only convenient if I can bank on my hours verses bankers hours. The website goes down FREQUENTLY and request constant changes to my password. The website must be down but when you log in it doesn't say that. If you want to scare customers allow them access to the webiste and then show they have no accounts and them give them no recourse til' you open to let them know what is going on and if they have access to their funds or payments will be delayed. Because if I can't see my funds how should I trust that vendors will. A simple the site is down would be great accept that there is no one to call. There is no automated number to call if I want to check my balance. The number on the back of my card hung up on me. Which brings me to if I got mugged or the realized my card was lost, if I can't report it lost or stolen before daylight the next day, true damage could be done by the time I can report it! I am starting to wonder if this is the bank for me. On a plus side they have reached out to call me in the past to ask questions which made me feel like they had my best interest at hand, but right now the online banking which I depend on especially in the face of COVID is not looking good.