Axos Bank - Nationwide Branches

JR48 | Dec 21, 2022

Stay away from this bait and switch bank that uses teaser rates. They lowered my interest rate twice in the first 2 months of opening my account. They said they had the right to change their rate at any time.

Fred1 | Dec 16, 2022

By far the absolute worst bank ever. Think of the worst banking experience ever and multiply it by ten. They turned off access to my business accounts on a Thursday, before a busy weekend for my company and it was impossible to resolve it. I sent 8 hours on Friday starting at 8am trying to resolve it. Long waits times to finally reach an Indian call center with staff that was so hard to understand I could comprehend about 20% of what they said. No supervisor is ever available, so don't even try that. The call center employees get frustrated that I cannot understand them and THEY disconnect the call. Rinse and repeat. I beg you to find another bank. No bank at all would be better than this outfit.

cautious | Oct 29, 2022

Caveat Emptor! Like others, attracted to their competitive rates. Moved 125K into their MMA from my credit union. They have a system that somehow displays account information from other institutions to be a portal for easy monitoring your activity. There is no option to opt out. There are only two options for contacting them, their virtual assistant EVO or, even worse, an extremely loud call center in India staffed by apparently 12-year-olds in their third week of ESL (English as a second language) classes. Be prepared for being called by your first name prefixed by Mr./Mrs. (Mr. Joe, Mr. Jack, Mrs. Sarah, Miss Mary, etc.). Have never felt less secure with any bank. Regret my decision but transferring high dollar deposits with any of these "online only" banks is a royal PITA so will closely watch these folks for the first sign of instability. Do not anticipate a lengthy relationship.