American Express National Bank - Nationwide Branches

LongGone | Mar 15, 2023

Really don't know where to start other then AENB is a waste of your time and effort. Find another bank in Salt Lake City that knows how to treat clients, has a customer service department and cares about what you think. This POS lists their address as 115 W. Towne Ridge Parkway in Sandy. They needed some documentation regarding my parents. Being in the area, I went to their website, confirmed the address, and that they were open for business. Drove there, parked in their visitor parking and walked into their offices. Met the security that worked the building. Showed them the letter from AENB requesting additional documents from my parents. They told me that this office didn't interface with the general public. WHAT! They have a visitor parking lot and their website says they are open. Natural thought process, go there and give them the documents they requested, have them make copies and be on with the day. NOT! Then the big boys came from behind some wall and told me essentially to "take a walk". When I said no, their reply was "we're calling the police" My reply was do what you gotta do. It quickly came to a very professional level that every bank customer likes to be involved in and I left without being able to deliver the documents they had requested. I will now remove my parents money from this institution and be done with them. I'd advise not wasting my time with such "customer service" oriented staff. I bank with Home Savings Bank on Main Street and about 3500 So. So Salt Lake. Real people, real customer service, real great rates. Would recommend if you're looking for a great bank (FDIC) this is the place to invest. Home Savings Bank is getting my parents money as soon as AENB sends their check to me. Run fast, run hard from AENB-POS.